Springfield Clinic’s existing laboratory had reached its limits. Located in a landlocked basement, the outdated space could not accommodate emerging diagnostic technologies, while patients often needed to travel to larger facilities for routine lab work. The location also presented challenges for staff recruitment and retention and, during the COVID era, heightened concerns around accessibility and potential infection exposure.
To address these challenges, Farnsworth Group helped develop a new state-of-the-art Main Lab alongside an innovative drive-thru care model designed to make laboratory services more convenient and accessible. Multiple full-scale mock-ups helped refine workflow, safety and the patient experience before the design was finalized. Co-locating the Main Lab with drive-thru services further streamlined operations and supported faster test turnaround.
Designed for efficiency, flexibility and future technology integration, the new facility was delivered using Target Value Delivery and lean design principles. By establishing budgets early, designing to cost and identifying savings throughout the process, the team successfully navigated COVID-era supply chain disruptions while delivering the project under budget and eight months faster than a standard delivery model.
The result is a modern, high-performance laboratory that improves access to care while supporting a better environment for patients, providers and staff. High Net Promoter Scores, positive patient reviews and test result turnaround times reduced from days to hours demonstrate the project’s success and its impact on the delivery of laboratory services.
